We stand behind our service. If you're not satisfied with Weallow, we offer a 7-day money-back guarantee from the date of purchase, with no questions asked.
Refund Policy
1. Money-Back Guarantee
We offer a 7-day money-back guarantee for all subscription plans. If you're not satisfied with Weallow for any reason, you can request a full refund within 7 days of your initial purchase.
2. Eligibility for Refunds
To be eligible for a refund, you must:
- Request the refund within 7 days of purchase
- Not have used more than 50% of the billing cycle
- Not have escalated the request to a dispute or chargeback
- Provide a valid reason for the refund request
3. Refund Process
To request a refund:
- Contact our support team at info@weallow.in with your request
- Provide your account details and reason for the refund
- Our team will review and respond within 3-5 business days
- Approved refunds will be processed within 7-10 business days to your original payment method
4. Non-Refundable Items
The following are non-refundable:
- Custom development or consulting services
- Refunds requested after 7 days from purchase
- Refunds for usage-based services beyond the 50% threshold
- Annual plans in certain circumstances
Cancellation Policy
1. How to Cancel
You can cancel your Weallow subscription at any time through your account settings or by contacting info@weallow.in
2. Monthly Plans
For monthly subscription plans:
- Cancel anytime without penalty
- Your access will continue until the end of the current billing cycle
- No refund for the current month is provided unless within the 7-day money-back guarantee
- You will receive a confirmation email upon cancellation
3. Annual Plans
For annual subscription plans:
- Cancel anytime, but early cancellation fees may apply
- Early Cancellation Fee: 10% of remaining subscription value
- The 7-day money-back guarantee still applies to new annual plans
4. Enterprise Plans
Enterprise plan cancellations are handled case-by-case. Please contact your dedicated account manager or info@weallow.in for specific terms.
Billing and Renewal
1. Auto-Renewal
Your subscription will automatically renew at the end of each billing cycle using your saved payment method. You will receive a renewal reminder email 7 days before your renewal date.
2. Failed Payments
If a payment fails:
- We will retry the payment automatically after 3 days
- We will send you notification emails about the failed payment
- Your service may be suspended if payment is not received within 5 days
Contact Us
If you have questions about our refund or cancellation policy:
- Email: info@weallow.in
- Phone: +918984835525